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A Trusted Partner From Design to Warranty: A Franklin Window & Door And Hoss Homes Success Story

For custom home builders and remodelers, understanding their client’s vision and managing expectations — while implementing a streamlined process throughout the project — is hard work! As Hoss Homes found, the solution is working with the right partner. With Franklin Window & Door on the team, they achieve their goals… and stunning results.



The Challenge 

Clients want a home to feel proud of, that not only makes it a pleasure to greet guests but that also results in contentment every time they pull into the driveway at the end of a long day. This is of the utmost importance to the professionals at Hoss Homes.

Seamlessly blending their clients’ vision with design, procurement, and building is a challenge. Hoss Homes recognizes that windows and doors are a big part of the overall aesthetic and functionality of a home. Getting it right from the get-go is essential.

They must also balance the needs and requirements of designers, architects, their project managers and crews, and, most critically, the homeowners.


For over four decades, family-run Hoss Homes has built beautifully crafted, state-of-the-art custom homes. They are renowned for their expertise, experience, high quality work, meticulous attention to detail, top-notch engineering and design, thoughtful material/supply choices, and integrity in standing behind each and every home they build.

As they say, “We understand that providing quality is more than just a day job. It is a commitment to having things done right — not only on move-in day, but for years to come.”

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The Solution20795 Chatham Ridge Full Res-34

Hoss Homes turns to Franklin Window & Door. General Manager Nigel Hoss says, “We bring them in at the design process….” When the homeowner has ideas, the Hoss team knows that Franklin has already thoroughly vetted products and can “seamlessly interact with clients and bring that [knowledge] to the design phase.”

This is not only an effective time-saver, it ensures that the client's’ vision comes to life with viable, and beautiful, windows and door systems.

Franklin Window & Door co-owner and COO, Scott Brown says that working with Hoss Homes is a natural fit. “They value the same things we do. There is no disconnect between satisfying the customer and satisfying the homeowner because it’s all one for us.”

The Results

With a reliable vendor and trusted partner, Hoss Homes is able to make good on their promises to clients. Nigel Hoss says, “Franklin Window & Door 

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takes 100% ownership of the project, and that’s very helpful for us. While there are many people out there to choose from, we know [they are] going to deliver the level of service that our clients need.”

And that service does not end when the homeowners’ windows or doors are installed. Scott Brown explains that if there is an adjustment that needs to be made three years down the road, Franklin doesn’t want the homeowner calling the builder.

“We want them calling us direct. We take that off the builders’ shoulders.” Not only is this beneficial to the homeowners, it does, in fact, free Hoss Homes to focus on building exceptional homes — and their business.


Franklin Window & Door: There Every Step of the Way

Franklin Window & Door is there for custom home builders throughout every stage of their projects. Working with a company that is as dedicated to quality, durability, and aesthetics is a true pleasure. Seeing homeowners’ dream home come to life is a journey we are happy to be a part of.

Images provided by: The Home Aesthetic



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